Questions About Making Online Payments

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• Have you received my payment?

  Homeowners should be directed to contact their bank to see if the check has cleared. If the check has cleared but you do not show receipt of payment, provide Legacy Southwest with a copy of the front & back of the homeowner’s check for further research.

• Am I able to make a payment by phone?

  No, we do not accept payments over the phone.

• What is my outstanding payment balance or amount due?

  If you would like to make a payment online, please go to www.lswpm.cincwebaxis.com. If this is your first visit to the portal, you will need to register. To register click on the “Sign In” button at the upper right corner of the window, then click “Create Account” at the bottom right. Once your registration request is reviewed and validated by Legacy, you will receive an email with a link to set your password. You can then log in with your email address and new password to make payments.Here is a short video on how to register: https://www.youtube.com/watch?v=gyveFNCiGNA

• Why did I receive a late fee?

  Please contact Legacy Southwest, as they can provide payment balances or late fee information.

• Can I make my payment at a Veritex Bank?

  No, banks will not accept your payments at the bank locations.

• I inadvertently paid more than I should have. How do I get a refund?

  Please contact Legacy Southwest at 214-705-1615.

• Where should I mail my payment?

  Using mailing labels or envelopes included with coupon books or envelopes included with statements, homeowners can mail their payment with the coupon to

  P. O. Box 294047
  Lewisville, TX 75029-4047

  Or 8668 John Hickman Parkway, Suite 801
  Frisco, TX 75034

  Checks should be made out to your Association’s full name.